SHIPPING AND RETURNS
CURRENT COVID19 UPDATE:
ALL ITEM(S) PURCHASED ONLINE WILL NOW BE CONSIDERED FINAL SALE! WHEN CIRCUMSTANCES CHANGE THE RETURN POLICIES LISTED BELOW WILL BE IN EFFECT.
STANDARD SHIPPING:
RECEIVE FREE STANDARD SHIPPING WITHIN CANADA FOR PURCHASES OF $200+ CAD, EXCLUDING TAXES.
UNDER $200 IN CANADA IS SUBJECT TO A FLAT RATE OF $13.50 CAD.
PLEASE NOTE: FISHER CRESCENT RETAIL IS NOT RESPONSIBLE FOR ANY LOST, STOLEN OR RETURNED PACKAGES. CUSTOMERS ARE RESPONSIBLE FOR SHIPPING RATES ON ANY RETURNED AND RESENT PACKAGES.
PICK UP IN STORE:
PICK UP YOUR PURCHASE IN STORE AT NO CHARGE! YOU WILL RECEIVE NOTIFICATION WHEN YOUR ITEM(S) ARE READY FOR PICK UP!
REGULAR-PRICED MERCHANDISE:
o WITHIN 15 DAYS OF PURCHASE YOU CAN EXCHANGE YOUR ITEM, OR WE WILL ISSUE YOU A GIFT CARD.
o PLEASE NOTE THAT BODYSUITS, SWIMWEAR, HATS, SUNGLASSES, JEWELRY (INCLUDING WATCHES) AND ALL INTIMATES ARE FINAL SALE.
SALE MERCHANDISE:
o SORRY, ALL SALE AND DISCOUNTED ITEMS (INCLUDING PROMOTIONS) ARE A FINAL SALE.
OKOTOKS DROP OFF:
WE'LL DROP OFF YOUR ORDER SAME DAY ON ALL ORDERS PLACED OVER $50. YOUR ADDRESS MUST BE A TOWN OF OKOTOKS ADDRESS.
REGULAR-PRICES MERCHANDISE:
- WITHIN 15 DAYS OF PURCHASE YOU CAN EXCHANGE YOUR ITEM, OR WE’LL ISSUE YOU A GIFT CARD.
- PLEASE NOTE THAT BODYSUITS, SWIMWEAR, HATS, SUNGLASSES, JEWELRY (INCLUDING WATCHES) AND ALL INTIMATES ARE FINAL SALE.
SALE MERCHANDISE:
- SORRY, ALL SALE AND DISCOUNTED ITEMS (INCLUDING PROMOTIONS) ARE A FINAL SALE
WE STAND BEHIND OUR PRODUCTS AND WANT YOU TO BE SATISFIED WITH THEM! WE ALWAYS DO OUR BEST TO TAKE CARE OF OUR CUSTOMERS - DEALING WITH ALL SITUATIONS FAIRLY AND RESPONSIBLY! IF YOU RECEIVED A DAMAGED OR DEFECTIVE ITEM, PLEASE CONTACT US WITHIN 15 DAYS OF THE ITEM BEING DISPATCHED SO WE CAN RECTIFY THIS. PLEASE CALL US AT (403) 938-4767 OR EMAIL US AT SHANNON@DREQUIP.COM AND WE WILL RECTIFY THIS RIGHT AWAY!
PLEASE NOTE: FISHER CRESCENT RETAIL IS NOT LIABLE FOR ANY LOST OR STOLEN PACKAGES.
CONTENT & DELIVERY INFORMATION:
YOUR ORDERS WILL SHIP OUT WITHIN 1-2 DAYS OF ORDERING (WE CANNOT SHIP SUNDAYS OR HOLIDAYS), YOUR ORDER WILL BE SHIPPED VIA STANDARD SHIPPING.
RE-DIRECTING YOUR ORDER:
PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT—WE CANNOT REDIRECT ORDERS ONCE ITEMS HAVE BEEN DISPATCHED. SORRY!
RETURNS & EXCHANGE POLICIES:
SOME THINGS JUST AREN’T MEANT TO BE. PLEASE SEE OUR IN-STORE RETURN POLICY BELOW.
IN STORE RETURN & EXCHANGE DETAILS:
FOR ALL RETURNS OR EXCHANGES, ITEMS MUST NOT BE WASHED, WORN OR DAMAGED. ALL ORIGINAL TAGS MUST BE ATTACHED AND YOU’LL HAVE TO PRESENT A VALID RECEIPT. NO EXCEPTIONS.
REGULAR-PRICES MERCHANDISE:
- WITHIN 15 DAYS OF PURCHASE YOU CAN EXCHANGE YOUR ITEM, OR WE’LL ISSUE YOU A GIFT CARD.
- PLEASE NOTE THAT BODYSUITS, SWIMWEAR, HATS, SUNGLASSES, JEWELRY (INCLUDING WATCHES) AND ALL INTIMATES ARE FINAL SALE.
SALE MERCHANDISE:
o SORRY, ALL SALE AND DISCOUNTED ITEMS (INCLUDING PROMOTIONS) ARE A FINAL SALE.
o FISHER CRESCENT RETAIL DOES NOT ACCEPT ANY RETURNS OR REFUNDS ON WORN ITEM(S).
o GIFT CARDS MAY NOT BE REDEEMED FOR CASH OR REFUNDED UNLESS REQUIRED BY LAW. ALL RETURNED ITEMS THAT WERE PURCHASED USING A GIFT CARD WILL BE REFUNDED AS MERCHANDISE CREDIT BACK ONTO A GIFT CARD. NICE AND SIMPLE.
ONLINE PURCHASE - RETURN & EXCHANGE POLICY:
NOT QUITE RIGHT? THAT’S OK. YOU CAN RETURN ONLINE PURCHASES IN-STORE OR MAIL IT BACK TO US FOLLOWING THE STEP-BY-STEP INSTRUCTIONS BELOW.
REGULAR-PRICES MERCHANDISE:
- WITHIN 21 DAYS OF THE SHIPPING DATE YOU CAN EXCHANGE YOUR ITEM, OR WE WILL ISSUE YOU A GIFT CARD AND KEEP IT ON FILE FOR FUTURE PURCHASES.
- PLEASE NOTE THAT BODYSUITS, SWIMWEAR, HATS, SUNGLASSES, JEWELRY (INCLUDING WATCHES) AND ALL INTIMATES ARE FINAL SALE.
SALE MERCHANDISE:
- SORRY, ALL SALE AND DISCOUNTED ITEMS (INCLUDING PROMOTIONS) ARE A FINAL SALE.
WE STAND BEHIND OUR PRODUCTS AND WANT YOU TO BE SATISFIED WITH THEM! WE ALWAYS DO OUR BEST TO TAKE CARE OF OUR CUSTOMERS - DEALING WITH ALL SITUATIONS FAIRLY AND RESPONSIBLY! IF YOU RECEIVED A DAMAGED OR DEFECTIVE ITEM, PLEASE CONTACT US WITHIN 21 DAYS OF THE ITEM BEING DISPATCHED SO WE CAN RECTIFY THIS. PLEASE CALL US AT (403)938-4767 OR EMAIL US AT SHANNON@DREQUIP.COM AND WE WILL RECTIFY THIS RIGHT AWAY!
PLEASE NOTE: Amount of store credit is applied only to the returned item and does not include any shipping costs you may incur. *Please note you as the customer are responsible for return shipping costs.
ALL RETURNS CAN BE SHIPPED BACK TO THE FOLLOWING ADDRESS:
FISHER CRESCENT RETAIL
#12 FISHER CRESCENT
PO BOX 629
OKOTOKS, AB CANADA T1S 1A7
TAGS MUST BE ATTACHED AND RECEIPT MUST BE PROVIDED IN ORDER TO RETURN. A GIFT CARD WILL BE ISSUED AND KEPT ON FILE FOR USE ON PURCHASES. NO EXCEPTIONS.